Customer Care
Return & Refund Policy
Last updated: September 2026
Your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
- Items must be returned within 7 days of delivery
- Products must be unused, unwashed, and in original packaging with tags attached
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
- Items marked as final sale or clearance
- Products that show signs of use or damage not caused by us
How to Request a Return
Email us at info@sunaratextile.com with your order number and reason for return. Our team will guide you through the next steps.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct product at no extra cost.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Contact Us
For return or refund assistance, reach us at info@sunaratextile.com.